“This certificate is issued by DEFY APPLIANCES (PTY) LIMITED manufacturers of Defy
and Ocean products, hereinafter the Company, to the original purchaser only, of the
appliance described on the certificate and shall constitute the only warranty given in
respect of this appliance.
The Company warrants to the original purchaser that for a period of ONE YEAR from
date of purchase the appliance is free from defect under normal domestic use, both
in workmanship and material, subject to the following conditions.

1. Carry-in service. Small appliances are repaired in our service centres and are not
collected from the customers home. Faulty units must be delivered to the purchasing
dealer or to the nearest Company Service Centre for warranty repairs.

2. Vitreous enamelware, fuses and lamps are specifically excluded from these warranties. It
is an express condition of these warranties that the purchaser takes due care and
attention in the use and maintenance of the appliance. Abuse, misuse in conflict with
operating instructions, connection to incorrect voltages and subjection to commercial use
shall release the Company from its obligations.

3. This warranty shall become void and cease to operate if the appliance is dismantled by,
or any repairs to the appliance are effected by any persons not duly authorised by the
Company, or if substitute parts not approved by the Company are used in the appliance,
or if the serial number of the appliance is removed.

4. The Company shall not be responsible for damages resulting from fire, flood, civil
disturbances or any Act of God. The Company shall not, in terms of these warranties be
responsible nor held liable for any consequential loss or damage of any kind caused by or
due to the failure or malfunction of the appliance. The Company shall not be responsible
for damages caused by insect and/or animal infestation.

5. The Company shall not be responsible for transportation or other costs other than those
incurred within the provisions of Point 1 of this Certificate.
6. For warranties in the Republic of South Africa and Sub-Saharan Africa, please
contact the customer care line. Please refer to the previous page for respective
South African branches and Sub-Saharan Africa branches.

7. Where service is requested under warranty and no fault or defect can be found by the
Company, all costs incurred will be for the purchaser’s account.

8. This Certificate as well as your invoice will serve as proof of purchase. For the purpose
of warranty, it will be essential to produce this Certificate and invoice. Failure to do so, will
render the purchaser liable for service costs.
“