Guarantee:  1 Year
Warranty:  9 Years

Calculating your charge for repair or replacement is simple;
The guarantee period is covered by a full factory guarantee against faulty workmanship and faulty materials.  if we are satisfied that the material or workmanship is faulty, we will repair or replace the product.  This does not extend to normal wear and tear or damage caused by abuse misuse or negligence.  Your mattress is hand-made therefore allowing for a tolerance of up to 3cm in length and width measurements.

During the guarantee period, the cost of the repair or replacement will be borne fully by Edblo.  Thereafter, in line with the Bedding Industry Standard, the cost will be borne by the customer on a pro-rata basis for the remainder of the Service Warranty period.  Transport cost is excluded from the service warranty.

Caring for your Edblo:
As with all quality products, your Edblo will last longer and help you sleep more comfortably if you follow a few simple procedures.  For your comfort and to help extend the life of your Edblo, we recommend that you regularly rotate the mattress.

We suggest the following rotation cycle:  Rotate the bed counter-clockwise (head to toe) then realign the mattress to the foundation.  The next time rotates again head to toe as indicated.

Body Impression vs Sagging:
Your Edblo mattress contains the finest natural and man-made fillings and you may notice that a body impression of up to 4cm may form.  This is not a structural defect.

Hints for maximizing your Edblo Sleep Experience:
– Do carry your mattress flat or on its side.
– Do keep your bedding clean
– Do give your new sleep set time to “breathe” upon removal from its plastic packaging.
– To replace the foundation when purchasing a new mattress.
– Do rotate your mattress to prolong its comfort and support life.
– Do give yourself time to adjust to the new feel and support of your new mattress.
– Don’t smoke in bed.  This is a potential fire hazard.
– Do not use an electric blanket as the high temperatures cause compression or sagging and may affect the fillings and fibers of the upholstery layers.
– Don’t stand or jump on your mattress.
– Don’t bend your mattress as this may cause damage to the innerspring unit.
– Don’t remove the label on your mattress.  This serves as identification to establish your warranty period and rights.
– Don’t allow your mattress to get wet.  This may affect the filling layers and cause them to compress and become damaged.  This may also occur when a Retailer applies a Fabric Protection Treatment after manufacture and reinserts the mattress into its packaging.

Not Covered By This Limited Warranty:
The guarantee covers product failure caused by defective workmanship or defective materials ONLY.
– Edblo reserves the right not to handle items for repair if it is marked, stained, burnt, or in an unsanitary condition.
– Transportation or inspection costs.
– Cloth handles and mattress foundation stitching pulling loose after 4 months of purchase.
– Comfort or firmness preference, or suitability for any person’s specific medical condition.
– Bed height and sheet fit
– Products sold ‘as is, ‘shop soiled’, or ‘floor model’ – Mattress or foundation damages due to abuse (bent border wire, jumping on, walking on, or bending the product).
– Mattress damage due to an inappropriate foundation being used.  A mattress is designed for full performance when used in conjunction with its matching foundation as part of a full sleep set.
– Normal body impression up to +/- 4cms – These are a normal occurrence in your new Edblo bed and are an indication of the natural settling of the fillings conforming to your body’s contour and weight distribution.
– When product failure is due to causes other than defective workmanship and materials.
– If the product has been altered structurally in any way by the consumer or other parties.
– When product identification labels have been removed this immediately invalidates the warranty.
– Damages caused by continual use of an electric blanket, as the high temperature will cause the fillings and fibers in the upholstery layers to compress or flatten.
– Edblo shall not be liable for incidental or damages, which result through the use of the product.
– Edblo reserves the right to substitute materials or models of comparable quality and does not guarantee that the fabric of the replacement piece will match.
– The decision to repair or replace will be at the sole discretion of Edblo.