“This certificate is issued by DEFY APPLIANCES (PTY) LIMITED manufacturers of Defy and
Ocean products, hereinafter the Company, to the original purchaser only, of the appliance
described on the certificate and shall constitute the only warranty given in respect of this
appliance.
The Company warrants to the original purchaser that for a period of TWO YEARS from date of
purchase the appliance is free from defect under normal domestic use, both in workmanship and
material, subject to the following conditions.

1. Repair or replacement of any part of this appliance, found by the Company to be defective, shall be
at the election of the Company. The Company reserves the right to effect such service through any
of its Service Divisions or Authorised Service Dealers. The cost of such service shall be borne by
the Company in full, provided that the appliance is located no further than 50km from a Company
Service Centre or an Authorised Service Dealer. Where the appliance is located beyond the 50km
radius, the purchaser shall be liable for the standard travelling charges, as determined by the
Company.

2. Vitreous enamelware, fuses and lamps are specifically excluded from these warranties. It is an
express condition of these warranties that the purchaser takes due care and attention in the use and
maintenance of the appliance. Abuse, misuse in conflict with operating instructions, connection to
incorrect voltages and subjection to commercial use shall release the Company from its obligations.

3. This warranty shall become void and cease to operate if the appliance is dismantled by, or any
repairs to the appliance are effected by any persons not duly authorised by the Company, or if
substitute parts not approved by the Company are used in the appliance, or if the serial number of
the appliance is removed.

4. The Company shall not be responsible for damages resulting from fire, flood, civil disturbances or
any Act of God. The Company shall not, in terms of these warranties be responsible nor held liable
for any consequential loss or damage of any kind caused by or due to the failure or malfunction of
the appliance.

5. The Company shall not be responsible for transportation or other costs other than those incurred
within the provisions of Point 1 of this Certificate.

6. For warranties in the Republic of South Africa and Sub-Saharan Africa, please contact your
nearest Defy office. Please refer to the previous page for respective South African branches
and Sub-Saharan Africa branches.

7. Where service is requested under warranty and no fault or defect can be found by the Company,
all costs incurred will be for the purchaser’s account.

8. The units are to be serviced every 12 months by an authorised installer/technician, the cost
of which is for the purchasers account. Failure to ensure that a unit is serviced according to
the prescribed service intervals will result in the warranty becoming void.

9. This Certificate as well as your invoice will serve as proof of purchase. For the purpose of warranty,
it will be essential to produce this Certificate and invoice. Failure to do so, will render the purchaser
liable for service costs”