55″ SAMSUNG UHD 4K SMART TV

Warranty Period:  24 Months

General information:

• Customer details such as Name, Contact Number
• Product details such as Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements

Warranty Service:

Home, repair can only be performed on TV products that are larger than 40 inches.  All other products are subject to a Carry-In Service.  In order to avoid delay, please locate the nearest Samsung Authorised Service Center, using the Samsung Service Locator to determine the most convenient Service Point.  Alternatively, the product may be returned to the store or place of purchase

Samsung Warranty Policy

What is not covered?

This Limited Warranty does not cover user manuals or any third-party software, settings, content, data, or links, whether included or downloaded in the Product, whether included during installment, assembly, shipping, or at any other time in the delivery chain or otherwise and in any way required by you.  Samsung does not warrant that any Samsung software will meet your requirements, will work in combination with any hardware or software provided by a third party, that the operation of any software will be uninterrupted or error-free, or that any defects in the software are correctable or will be corrected.

This Limited Warranty does not cover:

• normal wear and tear (including, without limitation, wear and tear of camera lenses, batteries, or displays),
• defects caused by rough handling (including, without limitation, defects caused by sharp items, bending, compressing or dropping, etc), or
• defects or damage caused by misuse of the Product, including use that is contrary to the instructions provided by Samsung (e.g as set out in the Product’s user guide)
• transport costs and/or
• other acts beyond the reasonable control of SAMSUNG.

This Limited Warranty does not cover defects or alleged defects caused by the fact that the product was used with, or connected to, any product, accessory, software and/or service not manufactured, or supplied by Samsung or was used otherwise than for its intended use.  Defects can be caused by viruses from your or from a third party’s unauthorized access to services, other accounts, computer systems, or networks.  This unauthorized access can take place through hacking, password mining, or through a variety of other means.

The Limited Warranty does not cover defects caused by the fact that the battery has been short-circuited or by the fact that the seals of the battery enclosure or the cells are broken or show evidence of tampering or by the fact that the battery has been used in equipment other than those for which it has been specified.

The Limited Warranty is not enforceable if the product has been opened, modified, or repaired by any other than a Samsung Authorized Customer Care Centre, if it is repaired using unauthorized spare parts, or if the Product’s serial number, the mobile accessory date code or the IMEI number has been removed, erased, defaced, altered or are illegible in any way and this shall be determined in the sole discretion of Samsung.

This Limited Warranty is not enforceable if the Product has been exposed to moisture, dampness, or extreme thermal or environmental conditions or to rapid changes in such conditions, to corrosion, to oxidation, to spillage of food or liquid or to influence chemical products.

Failure of the product due to the use of third-party software programs to alter, change, adapt, or amend the existing, approved Samsung software which operates on the product.  The functionality or operation of third-party media services and/or content available on accessible via the product.

Other important notices

A third-party, independent operator provides the Sim card and cellular and/or other network or system on which the Product operates.  Therefore, Samsung will not accept responsibility under this warranty for the operation, availability, coverage, services, or range of the cellular or other network or system.  Before Samsung or Samsung Authorized Customer Care Centers can repair or replace the Product the operator may need to unlock any SIM lock or other lock that may have been added to lock the product to a specific network or operator.  In such situations kindly contact first your operator to unlock the product.

Please remember to make backup copies or keep written records of all important content and data stored in your product, because content and data may be lost during repair or replacement of the product.  Samsung, in a manner consistent with the provisions of the section entitled ” Limitation of Samsung’s Liability” below, shall not under any circumstances be liable, either expressly or impliedly, for any damages or losses of any kind whatsoever resulting from loss of, damage to, or corruption of, content or data during repair or replacement of the Product.

All parts of the product or other equipment that Samsung has replaced shall become the property of Samsung.  If the product is found not to be covered by the terms and conditions of this Limited Warranty.  Samsung or  Samsung Authorized Customer Care Centres reserves the right to charge a handling fee.  When repairing or replacing the product, Samsung may use products or parts that are new, equivalent to new, or re-conditioned.  Your product may contain country-specific elements, including software.

If the product has been re-exported from its original destination country to another country, the product may contain country-specific elements that are not considered to be a defect under this Limited Warranty.

Limitation of Samsung’s Liability

This Limited Warranty is your sole and exclusive remedy against Samsung and Samsung’s sole and exclusive liability in respect of defects in your Product.  This limited warranty replaces all other Samsung warranties and liabilities, whether oral, written, (non-mandatory) statutory, contractual, in tort or otherwise, including, without limitation, and where permitted by applicable law, any implied conditions, warranties, or other terms as to satisfactory quality or fitness for purpose.

To the extent permitted by applicable law(s), Samsung does not assume any liability for loss of or damage to or corruption of data, for any loss of profit, loss of use of products or functionality, loss of business, loss of contracts, loss of revenues or loss of anticipated savings, increased costs or expenses or for any indirect loss or damage, consequential loss or damage or special loss or damage

To the extent permitted by applicable law, Samsung’s liability shall be limited to the purchase value of the Product.  The above limitations shall not apply in case of gross negligence or intentional misconduct of Samsung or in case of death or personal injury resulting from Samsung’s proven negligence.

Note:  Your product is a sophisticated electronic device.  Samsung strongly encourages you to familiarize yourself with the user guide and instructions provided with and for the Product.  Please also note that the product might contain high-precision displays, camera lenses, and other such parts, which could be scratched or otherwise damaged if not handled very carefully.