Service Warranty:  20 Years

Cloud Nine Terms & Conditions:

Our beds are manufactured from the finest materials to the highest standards of workmanship.  Your new bed’s lifespan will depend on how well it is cared for, so to enjoy maximum comfort for many years to come, please follow these simple instructions:

• Having been protected by plastic you may find your new mattress has a slight odour.  This will disappear as soon as the mattress is removed from the plastic and aired.
• You may find that your new mattress is initially a little to firm.  This is normal since your old mattress had most likely lost the support qualities which you are now experiencing from your new mattress.
• If you have not purchased a matching Cloud Nine base, Cloud Nine reserves the right to revoke any warranty or guarantee claim.
• Body impressions of 30mm to 40mm indicate that the comfort level is conforming to your body’s individual contours.  It is not a structural defect, but a normal occurrence in the performance of the mattress.  Body impressions are most noticeable in the morning as the surface had been depressed for hours.
• Do not bend or fold the mattress
• Keep your bedding clean.  We recommend a mattress protector or under-blanket.
• Cloud Nine reserves the right to refuse service when the product is found to be in an unsanitary condition or when product failure is due to causes other than defective workmanship or material.
• We do not advise the use of detergents or chemicals on your mattress as this may disintegrate the fabric.

All Cloud Nine products have a twelve, fifteen, twenty, or twenty-five-year service warranty respectively.  In the unlikely event of a complaint the service warranty will operate in the following manner:

1. During the first two years, Cloud Nine will repair or replace (at Cloud Nine’s option) the defective mattress or foundation.
   1.1 In the event of repair, Cloud Nine shall be entitled to use a different colour and/or design covering material.
   1.2 Should Cloud Nine replace the defective article, the provisions of sub-paragraph 1.1 shall apply.  Replacement of one piece will not automatically constitute the replacement of the other piece.
2. After the guarantee period there will be a service charge of one-twelfth, one-fifteenth, one-twentieth, or one-twenty-fifth (whichever is applicable) of the current recommended retail price at the date of complaint times the number of years in use, e.g R5 999-00 ÷ 12 = R499-90 x 5 = R2 499-58 + Vat (plus transport costs, if any)
3. The complete article must be used for the purpose for which it was constructed for the entire period of this service warranty and in the event of any claim, the total liability of the manufacturer shall be limited.
4. Cloud Nine reserves the right to refuse services when upon inspection, the article is found to be dirty, stained, or in an unsanitary condition, or when the product failure is due to causes other than defective workmanship and materials, or when the identification labels have been removed.
5. If you have not purchased a matching Cloud Nine base, Cloud Nine reserves the right to revoke any warranty or guarantee claim.
6. This warranty applies to the original purchaser only
7. It is a condition of this warranty that a copy of the original purchase invoice must be provided prior to any warranty claim.

Rotation Cycle:

NO TURN:  Rotate your new Cloud Nine Mattress from Head to toe once a month.